Tag: customer service
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“Smarter, better,” customer service is what UserVoice (@UserVoice) promises and, by most accounts, delivers.
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If there’s such a thing as a ‘social media expert,’ Brian Solis might just be it. If you follow him, as I do, he seems to be everywhere all at once. From being a social himself, to putting himself behind social technology, he’s the perfect person to lend perspective on how public relations and social…
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It’s the case study everyone points to – Dell. Some of my A-List guests described Dell’s early efforts to deal with the advent of social media discourse as ‘ignoring it,’ while still others said they had their ‘head in buried in the sand’ – but all point to them as an example of a company…
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You’ve probably heard of Twitter, but if you’ve visited Twitter.com – or even gone further and signed up – it might not be clear what the business value is of this real-time communication channel actually is. This free informational webcast aims to change all that and show you how to grab the power of Twitter…
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You’ve probably heard of Twitter, but if you’ve visited Twitter.com – or even gone further and signed up – it might not be clear what the business value is of this real-time communication channel actually is. This free informational webcast aims to change all that and show you how to grab the power of Twitter…
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It struck me last night… I was giving a presentation to CoreNet Northern California young leaders and as the audience asked questions and became more engaged, it hit me. I was handing out (verbal) prescriptions. I wouldn’t call it advice – strategy at its best ties far too directly to one’s business goals and objectives…