The Myth of the Social Media "it" Book

The Myth of the Social Media "it" Book

As a professor in San Francisco State University’s Social Media Certificate program, my students ask me constantly for book recommendations. Lately, it’s become clearer and clearer that everyone – not just my students – are looking for...
Live Podcast: Evan Hamilton, Community Manager at UserVoice

Live Podcast: Evan Hamilton, Community Manager at UserVoice

“Smarter, better,” customer service is what UserVoice (@UserVoice) promises and, by most accounts, delivers.   But how?   As the race the build the biggest social media presence continues, Evan Hamilton (@EvanHamilton) uses his “addiction...