“Smarter, better,” customer service is what UserVoice (@UserVoice) promises and, by most accounts, delivers. But how? As the race the build the biggest social media presence continues, Evan Hamilton (@EvanHamilton) uses his “addiction...
This week we’re wrapping up the LeWeb conference, held December 9th and 10th in Paris, France. It might have been a bit dreary and wet, but when it’s Paris, who can complain? You might be asking yourself, ‘why this big deal around LeWeb?’ Well, it’s a huge deal,...
Guest post from Morley Winograd and Michael D. Hais, fellows of NDN and the New Policy Institute and co-authors of Millennial Makeover: MySpace, YouTube, and the Future of American Politics (Rutgers University Press: 2008), named one of the 10 favorite books by the...
