We talk about it all the time, everyone, from Lady Gaga (@LadyGaga) to @Starbucks to news organizations (@NYTimes) are using Twitter to engage with fans, facilitate customer service, and distribute news. With Twitter now at 300 million users, your audience is there...
“Smarter, better,” customer service is what UserVoice (@UserVoice) promises and, by most accounts, delivers. But how? As the race the build the biggest social media presence continues, Evan Hamilton (@EvanHamilton) uses his “addiction...
In December, Carmen Scheidel (@Scheidel), Director of Education, Events and Multimedia Content at mediabistro (@mediabistro), came to me with an idea – the hybrid between a conference and the kind of online courses I teach for them (@mediabistroedu). The concept...