“Smarter, better,” customer service is what UserVoice (@UserVoice) promises and, by most accounts, delivers. But how? As the race the build the biggest social media presence continues, Evan Hamilton (@EvanHamilton) uses his “addiction...
Jeremiah Owyang, the well-known and whip-smart “Web Strategist,” has left his post as Forrester analyst to join Charlene Li and Ray Wang as a partner at the Altimeter Group, a consulting firm that helps big companies figure out how to use new technologies....
I’ve been watching with great interest at friends, luminaries and publications have commented with varying levels excitement and, dare I say – passion! – about Facebook’s acquisition of FriendFeed. The headlines from articles and blog posts...
I recently gave a talk for CoreNet Global young leaders and – while interested in strategy – what people really wanted to know was how to virtually network. How to keep personal from professional and vice versa. As just about every person I know immersed...
Sometimes you come across a new service that holds the promise of what social networking is supposed to be. That’s what happened when came across wissr and subsequently spoke with its founder and CEO, Venkat Gopi. Pronounced ‘wiser,’ wissr aims to be...
