“Smarter, better,” customer service is what UserVoice (@UserVoice) promises and, by most accounts, delivers. But how? As the race the build the biggest social media presence continues, Evan Hamilton (@EvanHamilton) uses his “addiction...
Reputation. It’s something people and brands work hard to build, are careful to protect, monitor and maintain. How do you know what people are saying about you in the online world? Enter the equally interesting and complex concept of reputation management and...