Editor’s note: This show is live and unedited. Due to a communications mix up, I close the program without featured Guest Shel Holtz, then come back on and chat with him. So, skip the first 10 minutes and enjoy the chat thereafter! Shel Holtz might be the...
It’s the case study everyone points to – Dell. Some of my A-List guests described Dell’s early efforts to deal with the advent of social media discourse as ‘ignoring it,’ while still others said they had their ‘head in buried in the...