Tag: community

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  June 13, 2011

  Business, Community, Consumerism, Customer Service, Marketing, Monitoring / Listening, Social Business, Social Media, Web 2.0, Web 3.0

  Live Podcast: Evan Hamilton, Community Manager at UserVoice

  “Smarter, better,” customer service is what UserVoice (@UserVoice) promises and, by most accounts, delivers.

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  February 23, 2011

  Brands, Business, Community, Innovation, Marketing, Marketing, Models, Monitoring / Listening, Social Business, Social Media, Social Networking, Social Networks, Web 2.0

  Live Podcast: Augie Ray, Former Senior Forrester Research Analyst and Future Executive Director of Community and Collaboration for USAA

  Augie Ray (@augieray) first joined The A-List back in April 2009, before he became a Senior Forrester Research (@Forrester) Analyst, filling the shoes of Jeremiah Owyang (@jowyang), who left to become a partner at the Altimeter Group. Somewhat ironically, the very thing that urged me to ask Augie to join the program back in 2009,…
• September 28, 2009

  Executives, Social Media, Social Networking, Social Networks, Web 2.0, Web 3.0

  Live Podcast: Featured Guest Richard Binhammer, Senior Manager, Corporate Affairs at Dell

  It’s the case study everyone points to – Dell. Some of my A-List guests described Dell’s early efforts to deal with the advent of social media discourse as ‘ignoring it,’ while still others said they had their ‘head in buried in the sand’ – but all point to them as an example of a company…
• July 8, 2009

  Eastwick Communications, Podcasting, Social Media, Web 2.0, Web 3.0

  Live Podcast: Featured Guest Carmen Scheidel, mediabistro

  [Editor’s note: This post and podcast originally produced for Eastwick Communications here…] Back in the days when I was a Columbia Journalism student, everyone used one exalted resource for one reason or another – mediabistro. In a way, mediabistro’s growth (going from being a mature start up, to being purchased by a large media company)…
• March 26, 2009

  ABC, Eastwick Communications, Events, Podcasting, Social Media

  Live Podcast: Featured Guest Spencer Christian, ABC7

  It’s interesting how life comes full-circle sometimes. I remember fondly, joining the ranks at ABC7 in San Francisco – my first big step into the ‘big leagues’ as it were and at almost the same time, Spencer Christian left Good Morning America to join the team there. He has always been a delight and we…
• February 28, 2009

  Eastwick Communications, Events, Social Media, Speaking Engagements, Web 2.0

  Video: Digital Marketing Techniques for Non-Profits

  Charlene Li, founder of the Altimeter Group and co-author of Groundswell, outlines what the panel will discuss: social media strategies, best practices, and how a non-profit should start to utilize social media to benefit their organization.