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Listening Beyond Your Brand

This is a guest blog post from Amber Naslund, a social media and marketing professional, and the Director of Community for Radian6, where she’s responsible for client engagement, community building, and helping companies tap the potential of online reputation...

TechSmith Listens: Mac Users Get Snagit!

Don’t you just love it when companies listen, really listen? Well, that just happened for me recently – and not by a brand I work for! I wanted to take a moment to specifically single out not only the company, TechSmith, but also their fearless advocate,...